20 January 2014
South African Airways (SAA) has been awarded a 4-Star Airline rating by global airline rating firm Skytrax for the 12th year running, the airline said on Friday.
SAA is the only carrier on the African continent to have achieved the 4-star rating, which “signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the onboard and airport environments also being well ranked,” SAA said in a statement.
SAA CEO Monwabisi Kalawe said the airline’s staff was dedicated to providing the best customer service possible, adding: “We have worked hard to ensure this ranking and will implement further improvements.”
Skytrax CEO Edward Plaisted said: “SAA has both maintained and improved quality levels throughout the past year, and continue to deliver world-class product and service standard to their customers, making their four-star ranking well-deserved.
“The Skytrax ranking provides an accurate and independent guide for travellers around the world, and the 4-Star Airline status is a most respected category. SAA has been ranked a 4-Star Airline for a number of years, and we are delighted to see them retain this status for 2014,” Plaisted said.