South African Airways: best in Africa

28 May 2010

South African Airways has been voted Africa’s best airline for the eighth year running, as well as the best cargo airline and first for staff service excellence in Africa, in the Skytrax World Airline Awards.

The awards were presented at the 11th Aircraft Interiors Expo in Hamburg, Germany on 20 May, with some 40 different airlines from around the world gathering to receive their accolades. Award winners are selected by the airline industry’s most important audience – its customers.

SAA corporate affairs head Fani Zulu said the awards came shortly before the start of the 2010 Fifa World Cup™, “at a time when SAA has confirmed its readiness for the greatest sporting event on the planet and the largest ever to be held on the African continent.

“Thousands of SAA customers can look forward to travelling onboard Africa’s most awarded airline,” Zulu said in a statement this week.

The World Airline Awards are based on results from 17.9-million questionnaires completed by 100 different nationalities of airline passengers between July 2009 and April 2010, involving more than 200 airlines worldwide.

The survey measures over 35 different aspects of passenger satisfaction for each airline’s product and service standards – evaluating the typical travel experience across both airport and onboard environments. Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence.

Over the years SAA has received several awards, making the South African national carrier the most awarded airline in Africa. Last year, SAA was ranked as being amongst the world’s top 15 international airlines for both its Business and Economy Class products and service.

Award for cargo division

SAA also announced that its cargo division, SAA Cargo, has for the third consecutive year been named the Best African Cargo Airline at the Air Cargo News Awards ceremony held in London on 8 May.

This is the second award received by SAA Cargo this year in recognition of service excellence. In March, SAA Cargo received a Certificate of Air Cargo Excellence from Air Cargo World in Canada.

“We are elated and indeed feel very proud that our customers have, for three consecutive years, voted us the best in Africa,” said SAA Cargo’s Justice Luthuli in a statement earlier this month. “The measures we have put in place to ensure rapid and reliable airfreight movement continue to yield dividends in the form of increased customer satisfaction.”

SAinfo reporter

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