4 March 2011
Cape Town International Airport has been named the best airport in Africa by the Airports Council International (ACI).
The airport won the Best Airport in Africa Award as well as the Best Improved Airport in Africa Award in the ACI’s Airport Service Quality (ASQ) global awards.
ASQ is an independent organisation that benchmarks the global airport service industry. The organisation conducts surveys across airports annually to test the overall passenger experience at airports. This year, over 190 surveys were conducted in over 50 countries.
The awards ceremony to acknowledge airports around the world which deliver good customer service will be held in New Delhi in India in April.
Staff service excellence
“As an airport community, we are exceptionally proud of this award,” Deidre Hendricks, communications manager at the airport, said this week. “Just under a year ago we scooped Best Airport in Africa as well as Best Airport for staff service excellence in the Skytrax International Award, demonstrating that our airport is indeed among the best in the world.”
Cape Town International is currently ranked 35th out of 150 in the world. It also ranked high in the areas of parking facilities, value for money, availability of trolleys, and cleanliness of washrooms.
Finding one’s way in the airport was a key area of improvement identified.
Other South African airports fared well in the awards too, with Johannesburg’s OR Tambo International being named third best airport and Durban’s King Shaka International fourth best airport in Africa. George Airport on the Western Cape Garden Route was named best regional airport in Africa.
Egypt’s Cairo International Airport in Egypt came in second place, while the Jomo Kenyatta International Airport in Nairobi, Kenya came in fifth position.