South Africa’s tourist info hotline

Thinking of visiting South Africa? Want information on how to get here, what to bring, where to stay, what to see …? A one-stop call centre is here to assist you in Dutch, English, French, German, Italian, Mandarin or Portuguese.

South African Tourism runs a state-of-the-art global call centre, based in Johannesburg and connected to local lines in a number of countries, that offers information across the spectrum on travelling to South Africa.

Manned by professional operators, the centre handles in the region of 5 000 telephonic inquiries a month, as well as responding to e-mail inquiries.

The line is linked to SA Tourism’s national database, which has up-to-date information on all services and products – accommodation, transport, activities, events and contacts.

Tourists can phone the number for a range of queries, including advice on what to do in an emergency or bureaucratic pickle.

For English, the centre operates around the clock, seven days a week, 365 days a year. For European languages, the centre operates from 09:00 to 19:00 local time, and for Mandarin from 13:00 to 21:00 China time.

Calling from within South Africa

South African Tourism information hotline South Africans, or international visitors already in South Africa, should call
083 123 6789
or e-mail
info@southafrica.net

International callers

International callers can also use the above number (+27 83 123 6789) and e-mail address (info@southafrica.net).

However, callers from the countries listed below will find it cheaper and quicker to use the following local numbers and language-specific e-mail addresses:

COUNTRY NUMBER E-MAIL
Australia 1800238643 info.au@southafrica.net
Austria 0820 500739 info.de@southafrica.net
Belgium 0800 74283 info.nl@southafrica.net
China (86) 10 65 320171 satinfo.ma@ccn.co.za
France 0 810 203 403 info.fr@southafrica.net
Germany 01805 722255 info.de@southafrica.net
India 0008004401083 info@southafrica.net
Italy 800-925245 info.it@southafrica.net
Ireland 01-6030996 info@southafrica.net
Netherlands 0900 2020433 info.nl@southafrica.net
Switzerland 0848 663522 info.de@southafrica.net
United Kingdom 0870 1550 044 info.uk@southafrica.net
United States of America 1-800-593-1318 info.us@southafrica.net

SAinfo reporter

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