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South Africans will not be able to submit their applications for identity documents and passports for a week from 27 November because the Department of Home Affairs will be undertaking systems upgrades. It is expected that the upgrades will improve its services.
South African citizens will be able to apply for their smart card ID cards at Home Affairs kiosks in FNB and Standard Bank branches as part of a pilot project set to start in April, Home Affairs Minister Malusi Gigaba said at a media briefing on Tuesday.
It now takes an average of 68 days for South Africa's Department of Home Affairs to process an identity document application, with improvements being attributed to the use of track and trace technology and reduced postage time.