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CCI Call Centres has opened a R200-million call centre in Umhlanga. The company now has three facilities in South Africa, employing more than 4 000 people, from where it services some of the UK's leading brands in the mobile, technology, telecommunications and financial sectors.
US-based Interactive Intelligence Group is to acquire some of the contact centre assets of its South African-based reseller, Atio, enabling it to set up a Johannesburg office serving the entire sub-Saharan African region.
The offer of discounted telecommunications prices has reportedly lured three foreign call centre companies to commit to investments worth R400-million that will create up to 10 000 new jobs in South Africa.
South African IT services company Galdon Data says it is experiencing an increased demand for call centre solutions and services in Cape Town, and is gearing up for major growth in the country's call centre industry.
Leading UK telecommunications firm TalkTalk is to spend R200-million setting up call centres in Cape Town and Johannesburg in the biggest foreign investment yet in South Africa's burgeoning call centre industy.