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South Africa's Department of Social Development, in partnership with the Vodacom Foundation, has launched a pilot 24-hour call centre offering counselling and assistance by trained personnel to victims of gender-based violence in the country.
UK-based call centre operator Webhelp UK is to open two call centres in South Africa, has appointed a chief executive and plans to recruit 1 000 people in the country to staff its local operation, Webhelp South Africa.
As call centres continue to expand in South Africa, Vodacom has teamed up with two other technology firms to launch a hosted call centre product suite that enables customers to get on with their core business, knowing that their IT infrastructure and call centre operations are taken care of.
Local banking group Absa has become the first investor at the Coega Industrial Development Zone's business process outsourcing park, announcing plans to open a 105-seat outbound call centre staffed by people from nearby townships.
Volkswagen South Africa's customer interaction centre claimed first place at the 2008 World Contact Centre Awards in London in the category "Best Outbound Campaign" in Europe, Africa and the Middle East.
Oil multinational Royal Dutch Shell has opened a global call centre in Cape Town, which will be used to service the company's customers in Belgium, Netherlands and Luxembourg, with centre operators conversing with their clients in Flemish and Dutch.
South Africa is to build a R125-million, 1 500-seat call centre incorporating office, training and recreational space to boost the global competitiveness of the Coega Industrial Development Zone outside Port Elizabeth in the Eastern Cape.
Call-centre outsourcing company Dialogue Group has reported a huge increase in profits on the back of a growing demand for outsourcing services in South Africa.
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