26 March 2013
Chinese mobile technology company Huawei has announced the launch of its first South African call centre to provide Huawei Device customers with local support.
“The creation of this call centre is a result of Huawei’s growth in the South African market and is part of our entry strategy into the consumer space with our new smartphone offerings,” Huawei Device South Africa general manager Larking Huang said in a statement on Tuesday.
The call centre, which can be contacted on 0860 861 111, will handle queries regarding Huawei smartphones, home gateways, tablets and mobile broadband “to provide customers with user-friendly mobile device experiences”, the company said.
Huawei Device customers will still have the support facility available through their network service providers where the warranty for their products sit, the company said; the call centre will offer additional technical support over and above what is offered through the operators.
“We have an ongoing commitment to put great technology within reach for more people around the world,” Huang said.
“Having our own local call centre now enables users to receive direct feedback from Huawei on any queries they may have. This reduces the amount of time in which queries are processed, resulting in increased customer satisfaction.”